Refund and Cancellation Policy

Overview

This Refund and Cancellation Policy explains our policies regarding refunds and cancellations for COLDINFRA services. By purchasing our services, you acknowledge and agree to this policy.

Refund Policy

No Refunds Available

COLDINFRA does not offer refunds for purchased services. All sales are final.

Why We Don't Offer Refunds

When you subscribe to COLDINFRA services, we immediately allocate resources and provision your Google Workspace or Microsoft 365 accounts. This process incurs costs that are charged to us immediately for a 30-day period.

Upon subscription, we:

Provision and configure your email accounts
Set up DNS records (SPF, DMARC, DKIM)
Configure deliverability optimization
Pay upfront costs to Google/Microsoft for 30-day account access
Allocate technical resources for setup and configuration

Because these costs are incurred immediately and services are delivered within minutes of purchase, we cannot offer refunds once the subscription is processed.

Cancellation Policy

You may cancel your COLDINFRA subscription at any time. However, to ensure proper processing and avoid being charged for the next billing cycle, you must follow our cancellation notice requirements.

2-Day Notice Required

To cancel your subscription and avoid being charged for the next billing cycle, you must notify us at least 2 days before your renewal date.

How to Cancel Your Subscription

Contact Support

Email us at support@coldinfra.com with your cancellation request

Provide Account Details

Include your account email, subscription plan, and reason for cancellation (optional)

Receive Confirmation

We will send you a confirmation email within 24 hours acknowledging your cancellation request

Service Continues Until Period End

Your services will remain active until the end of your current billing period

Important Cancellation Terms

Minimum Notice Period: You must provide at least 2 days notice before your next billing date to avoid being charged for the following cycle.
No Partial Refunds: Cancellations take effect at the end of the current billing period. No partial refunds are provided for unused days.
Continued Access: You will retain full access to your services until the end of your paid period.
Data Retention: After cancellation, your account data will be retained for 30 days, after which it will be permanently deleted.
Reactivation: You may reactivate your account within 30 days of cancellation. After 30 days, you will need to create a new account.

Late Cancellation Charges

Important Notice

If you cancel your subscription with less than 2 days notice before your renewal date, you will be charged for the next billing cycle. These charges are non-refundable as the resources have already been allocated.

Exceptions

COLDINFRA reserves the right to make exceptions to this policy in cases of:

Technical issues preventing service delivery within our control
Billing errors or duplicate charges
Fraudulent transactions
Service interruptions exceeding our SLA commitments

Any exceptions will be evaluated on a case-by-case basis at our sole discretion.

Questions About Cancellation

If you have questions about canceling your subscription or this policy, please contact us before initiating a cancellation:

COLDINFRA Support

Email: support@coldinfra.com

Response Time: Within 24 hours

Website: https://coldinfra.com

Our support team is here to help address any concerns you may have before you decide to cancel your subscription.

Policy Updates

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified policy.