Privacy Policy

Introduction

This Privacy Policy governs the manner in which COLDINFRA ("we," "our," or the "Company") collects, uses, maintains, and discloses information, including personal information.

This Privacy Policy applies when you:

• Access or use our website located at: https://coldinfra.com (the "Site")
• Use Company services
• Contact or otherwise interact with us in any way (collectively, the "Services")

This Privacy Policy applies to all clients, visitors, and users of the Services; however, it does not apply to any third-party content or websites that are linked to or from the Site.

Information We Collect

Information You Provide Directly

We may collect information that you provide us, including when you create an account, purchase Services, upload content, request support, or contact us. For example:

• Accounts: When signing up, you may be required to provide personal information such as name, email, phone number, and login details.
• Purchases: Includes name, email, billing address, phone number, payment details (partial), transaction date, time, and amount.
• User Content: Any content you upload or transmit (text or otherwise).
• Inquiries: Information you provide when contacting us (e.g., name, email, and message).
• Verification: We may verify your identity to process certain requests.

Information Collected Automatically

We may automatically collect:

• IP address
• Device hardware/software details
• Browser information
• Usage/access times
• Analytics data (via cookies or similar technologies)

Cookies

Cookies store user preferences to optimize the browsing experience. Disabling cookies in your browser may affect access to certain parts of the Site.

Information Collected from Third Parties

We may obtain personal data from service providers (e.g., payment processors, analytics, security vendors, promotions platforms) and combine it with data we collect directly.

How We Use Collected Information

• Services: To provide our Services, process payments, notify about changes, prevent fraud, and communicate.
• Site: To operate, maintain, and improve the Site.
• Accounts: To create/manage accounts and personalize your experience.
• Purchases: To manage purchase updates and communication.
• Legal: To comply with obligations and protect rights.
• Respond to Inquiries: To deliver customer support.
• Analytics: To improve Site and Services.
• Confirm Identity: To verify users when required.

Sharing Your Personal Information

Personal Information

We do not sell, trade, or rent your personal information. Disclosure may occur as follows:

• Service Providers: Vendors assisting us (credit card processors, email providers).
• Affiliated Parties: Our affiliates or subsidiaries.
• Legal: If required by law, subpoena, or court order.
• Merger: If merged/acquired, subject to this Privacy Policy.
• Consent: With your explicit consent.
• Our Rights: To investigate fraud or breaches of security.

Non-Personal Information

Aggregated, non-identifiable information may be disclosed for lawful purposes such as improving Site and Services.

Data Security

We use industry-standard measures to secure data but cannot guarantee 100% security.

Data Retention

Personal information is retained no longer than necessary for its intended purpose or as permitted by law.

Data Transfers

We are a U.S.-based entity. All information is processed and stored in the United States under U.S. law.

Children's Privacy

The Services are not intended for children under 18. We do not knowingly collect data from minors. If a child has provided us information, contact us at support@coldinfra.com and we will delete it.

Your Rights

Depending on your jurisdiction, you may have rights to:

• Know what personal data we collected
• Know whether it is sold or disclosed, and to whom
• Access, delete, or correct personal data
• Limit use/disclosure of "sensitive" personal data
• Receive personal data in a portable format
• Opt out of sale or sharing of personal data
• Opt out of automated decision-making or profiling
• Revoke consent
• Equal service and non-discrimination for exercising rights

To exercise rights, email support@coldinfra.com. Verification of identity is required. We generally respond within 30–45 days.

Third-Party Links

The Site may link to third-party websites. We are not responsible for their practices, and you should review their privacy policies independently.

Changes to this Privacy Policy

We may update this Privacy Policy at any time. Updates will be reflected in the "Last Updated" date at the top of the page. Continued use of the Site constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, contact us at: